Question 1

Do you do bespoke Home By Shala Gift Sets?

Accepted Answer

Yes we are not limited to the bespoke packages we provide.  Please email us to discuss our packages.

Question 2

When will my item be shipped?

Accepted Answer

We are committed to having your order delivered to you as quickly and as efficiently as possible. - Our service will deliver your order in 2-4 business days. (Mainland UK only).

Question 3

Can I cancel my order?

Accepted Answer

Once your order is placed, we aren't able to cancel. If you have made a mistake, we will attempt to cancel the delivery once the order is dispatched, as well as refund you. You can then continue to place a new order.

Question 4

When will I get my refund?

Accepted Answer

Refunds can take up to 3-5 working days to appear on your statement, although it is usually much quicker. We'll always refund back to the card that you paid with.

Question 5

How can I avoid my jar blackening?

Accepted Answer

To avoid soot deposits on your candle, trim the wick of your candle before each new use (using a wick trimmer). If there is soot on the glass of your candle, you can clean it with damp paper towels. Visit our Candle Care page for more details.

Question 6

Are SHALA candles safe to use?

Accepted Answer

Yes, you can be reassured that numerous independent and authenticated studies have confirmed that candles are safe to use when burned following manufacturer instructions. We offer safety guidelines on the bottom of our candles and on our Candle Care page.

Question 7

How can I pay?

Accepted Answer

We try to make payment as easy as possible for you. You can complete your order securely using the following payment methods:

PayPal: with the ease of your PayPal account
Credit card: with your Visa (including One4All), Mastercard or American Express
Apple Pay: this option will appear when your order is being placed on an Apple device.

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Frequently Asked Questions